In the hotel industry, the buck stops at the General Manager but who are they and what do they do? In a nutshell, a hotel general manager is in charge of all aspects of the property from ambiance to cleanliness to maintenance to customer service, and everything in between. Typically, the GM position is not hands-off. You will often see a GM at the front desk checking people in or visiting with guests as they enjoy their meals. It’s important that they are active in the day-to-day operations of the hotel so they have a clear picture of how the property is running. Spending time with guests gives a clear picture of the overall guest experience.
Get to Know the People of Stonewall Resort
We interviewed Stonewall General Manager Andre D’Amour to learn a little more about who he is and why he loves Stonewall Resort.
Tell us a little bit about you.
I was born and raised in Colorado Springs. I started working in the hospitality business at 16 as a Conference Set-Up Attendant at a beautiful Colorado Springs Resort. It was there that I fell in love with the business and never looked back. I took on many titles and gained many experiences throughout my career there. I enjoy spending time with my family and friends and like to spend time outdoors.
What brought you to this lakeside resort in West Virginia?
I originally came to West Virginia to visit Stonewall Resort and fell in love with the area. While I visited, I saw that West Virginia has some of the friendliest communities I had ever seen! I also saw that the state had been built on hospitality and tourism. After moving to West Virginia and starting to work at Stonewall Resort, it quickly felt like this was home for my family and me.
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What songs best describe your career?
Stand By Me.
So many individuals throughout my career provided me the support to ensure that our entire team was successful. This has, in turn, educated me greatly on Servant Leadership to ensure that I pay it forward and focus on making a difference with our team.
Favorite quote of words of inspiration.
One Team – One Vision.
This quote is about our team truly working together as one team and trusting each other. I place a great emphasis on the team’s culture and creating working core values to live by. If we trust one another in the company, it allows us to build trust with our guests.
Little know fact about Stonewall Resort.
The numbers 1,082. That is the (ft) elevation to the top of the dam that supports Stonewall Lake.
At Stonewall Resort, we’re thrilled to have Mr. D’Amour as the leader of the Stonewall Resort team. When you stay at Stonewall, be on the lookout for Andre, he’d love to meet you!
